They ended up refunding the amount for the TV so they would get another TV. Prior to that, I was scammed a few times. I was back and forth with them many times before I could get them to let me file a claim. I haven't used this controller in a long time. I bought my HP printer at Office max and paid for this warranty. Your company refuses to honor my claim because the warranty expired one month ago. That is insane. After looking at some screenshots on an online help site and comparing them to the actual site, it seems like wayfair used to allow reviews, but for whatever reason stopped. With COVID, everything's so much slower. He understood and walked me through my experience. Walmart Protection Plans. SquareTrade ranks … I was told that I needed to upload my receipt. Their solution is to make me take my dehumidifier into a repair shop and then submit the bill for reimbursement. I got the money back and we were pretty pleased. We had another one brand new and put it in but it kept saying something about a mechanical issue and it couldn't read the ink. About a month ago. Finally, I reached a reputable person at Square Trade. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Do not buy a warranty from these guys. Best Buy’s accidental damage protection plan covers spills, but not full immersion – so if you’ve dropped your phone in the sink, you’re out of luck. So it lasted 10 months, and 3 of those it was in deep storage, so it lasted only 7 months of actual use. Square Trade does state this when you purchase a protection plant. SquareTrade Plans - https://amzn.to/2tt2cJf (So many to choose from. Did not have access to original email... so could not file a claim on -line. Supposedly legitimate but they do everything that they can to ensure that they do not have to pay a claim. Unfortunately, they are the only protection plan offered on many shopping websites. The repair estimate will be more than a new dehumidifier. Now I have to wait another 2 week before I get it in the mail they suclk, BECAUSE THIS WAS THRU AN AMAZON PURCHASE I TRUSTED IT. show of them saying my account didn't exist and not being able to find my protection. å Ó ß STSTANDARDA PROTECTION PLAN TERMS AND CONDITIONS 1. I would like a refund for my 30$ keyboard that they did not honor their warranty for. I had to submit an online form along with proof of purchase and other details, claim is approved and received check quickly, Total process took less than a week. I will purchase in the future. Then I was passed to a TV technician. It's not. They REFUSE to help me even though I paid for their services! Save your money. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Not worth my time. They sent me to a cellular store to repair a dehumidifier. A quick google search shows the culprit is an improperly seated keyboard ribbon cable. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I cannot afford to repair the appliance and that is why I have an insurance policy. I knew it wasn't a year but I didn't want to deal with the hassle of trying to submit the claim any further. NOT ANY MORE! I've had bad experiences with chat representatives and customer service before where they're busy with multiple things and they don't respond quickly. When you file a claim they first tell you that the product has a 1 year manufacturer warranty and you should contact them. Then he told me that I would receive an email in two days. Please insert my $10 into your "account". For TV claims, there are many teams that work together in order to provide a resolution. Be the first one to find this review helpful. Then I looked at the specs and this TV was not even close to our TV. They say receipt. The only help I got was a constant loop back to the FAQ page. This feels like a scam. I went through the online process and my claim was approved. Enjoy Free and Fast Shipping on most stuff, even big stuff! Go to Your Account. Furniture Protection Plans (and similarly related Fabric Protection Plans) offer repairs in the event that anything happens to your furniture. After 2 weeks from it arriving at the repair shop I began questioning about the status of my PC. I was reading up on it and the last four digits just showed where the TV was made. SquareTrade Protection Plans covers all mechanical/electrical failures that happen during normal use, such as button failure, depleted (non-replaceable) batteries, and nonresponsive charging ports or audio jacks. The whole plan is hoping you will get frustrated and give up. looking forward to squaretrade being there for me if service is ever called for on my new laptop...quickly and efficiently. This Protection Plan covers watches and jewelry products, such as, but not limited to, earrings, necklaces, bracelets, pendants and rings. I tried everything to fix it and that didn't do anything. Products used:The Square Trade 2 year protection plan for electronics. I have had to run through so many hoops to try to get my printer fixed. Printer quit completely, even though it had been working a week earlier. So the only FedEx location that was close to me was closed and the other one was like an hour away. FAQ. Using checks is unprofessional and a hassle as everyone uses paypal and prefer to use paypal. He had me do several tests with the TV. I contacted All State first and they had me explain what it was. It worked out. The first person who helped me said they couldn't do anything about it because my warranty just expired. I called FedEx and they said that the people that can request pickup was Allstate because the label that I had was for drop-off. SquareTrade has a consumer rating of 1.29 stars from 34 reviews indicating that most customers are generally dissatisfied with their purchases. I usually advise people to skip the extended warranties that companies peddle to customers, mainly because they’re pure profit for the company and don’t usually cover the user error issues that tend to occur, especially with mobile gadgets. However, we were happy to speak with you and come to an amicable resolution for your claim. I submitted a claim because the seat is tearing and uncomfortable to sit on and my claim was immediately denied with no explanation and no consideration. We’re in this together! I bought a chair from Staples and purchased the Square Trade protection. The person at the register also said something about getting a warranty. Please take a minute to review … i got a $199 chair and bought a $39 protection plan from squaretrade at office depot. Why don't they have repair shops where I can bring my dehumidifier in for repair and the shop gets paid by Squaretrade? They then decide to refuse my claim on something that was covered and try to give me a $7 dollar refund for a $200 product. We removed the ink and cleaned it. They told me to choose a TV and that the options were both gonna be great. He told me that before I accept the product, I had to look on both sides of the carton if there was some damage. Horrible Horrible company that steals ppls money! Wish I could give a negative review, I've been working on trying to submit a claim for over 3 months I recently finally got one of the agents that said they had all the information they needed going on almost 3 weeks was told didn't have all the correct information needed to send same information all over again from personal experience wouldn't recommend them this insurance to anybodyreally feels like they're trying to discourage me from getting my item replaced and taken care of SquareTrade has not been very good at all. So it's probably smarter to get the warranty. Their thumbsticks usually go bad after 90 days to where you have a wandering cursor on the screen. I guess my only option is small claims court and to get insurance somewhere else. Marty ended up going above and beyond, and she said they stopped that TV from coming and the second TV. It was not under a manufacturer's warranty and the Square Trade coverage was only for one year. The turn around is great, fast. I'll just copy and paste my BBB report for you guys. In this case, we were happy to speak with you and provide additional support regarding your claim. He said I couldn't yet but whoever was on the end of the chat helped me go ahead and do that. I called a second time. He, again, asked me if the TV had been moved at all. I couldn't just call someone and be like, "Come fix my cameras." I whole-heartedly recommend Square Trade! Is it my fault? I wish that a better company would offer service plans. We recommend SquareTrade as an affordable device warranty provider that covers many common accidents and malfunctions. I received the phone, activated it and sent back my old phone. Itâs the same issue I had during the pandemic that they wouldnât send anyone out for. They had me speak with another TV technician. I was dealing with this lady named Marty who ended up being a great person. We hope to provide a better experience in the future. Free Shipping on most items. We are sorry this did not occur in this case.Â. The option that they agreed to with their supervisor was when I get the system down, I could send it in and they would just refund me for my purchase. So now bc Iâm one month expired and that very same issue I reported on, nobody will address. Eventually they say they will refund you. (Square Trade is a company actively selling extended warranties in Ebay and Amazon.) As these got taken down, we put the new ones right in the other spots. I was upset with it. The TV went out so we filed a claim. They talked me thru a factory reset which was about the 10th one I have done myself. After going through a $#*! NOW. First, he told me that I could not do that. Its warranties are rated highly but may be an unnecessary expense over the life of the device. We thought that it was the cartridge that came bad. Gave it back to Walmart for fixing it, but they just didn't do anything. 913 reviews of SquareTrade "These guys do a great job with their insurance package. They reminded me that I had the insurance to call for repair. Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation, Square Trade protection plans are a complete waste of money, I wish to never see this option offered again, They falsely advertise to cover accidental damage. I had to explain again that online purchases do not have receipts, that I provided instead a scan of my credit card statement showing the date of purchase, the merchant identity, and the amount I paid, (not to mention the Square Trade warranty purchase next to it). End result was rejection. Then it was telling me that usually these warranties last for a year. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I immediately went to give it a 3 star review, only to search and search for the "write a review" button which does not to exist! It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Square Trade is pretty much a scam even though I like other Allstate insurance. Since Square Trade had given me a protection plan until November 5,2020, they were aware that it was not covered by a manufacturer's warranty. I called SquareTrade and told them that they needed to stop that shipping because the TV that they were sending out was not up to standard. Every two weeks, the whole system shuts down and restarts, which is normal because that's what it does. I call them to let them know that I never my warranty. Go to store to get new receipt printed off credit card. I sent back the phone and he said, "I got a check issued that covered that phone." I only had to provide my originally receipt and the necessary explanation. Out of more than 13,000 reviews, 74% of reviewers said they had an excellent experience, while 12% of consumers rated the experience as bad. Register a Plan. SquareTrade provides warranties for iPhones, iPads, laptops, and other electronics. Allstate Protection Plans are serviced by SquareTrade, an Allstate company. 15 Feb It was clear they blew this off, so I filed a claim with Square Trade-Allstate. DEFINITIONS: “We”, “Us” and “Our” shall mean the obligor of this Protection Plan, CE Care Plan Corp ex- cept as follows: In California, “We”, “Us” and “Our” shall mean SquareTrade, Inc.; in Arizona, Oklahoma, and Wyoming, “We”, “Us” and “Our” shall mean Complete Product Care Corp. At that time, I chatted for the third time and was told that I would need to call a Square Trade claim specialist. I took this to be an attempt to negate my service plan by trying to consider the problem accidental damage. It was very enticing so I decided to go with it. A WELD BROKE ON MY TREADMILL AND I MADE A CLAIM FOR REPAIR. When we called SquareTrade, they said they were gonna need some things to start the claim. So after buying a Square Trade warranty for maybe a dozen things over the years, and finally registering a claim, I come to find their service is a scam. For more information about reviews on ConsumerAffairs.com please visit our I wanted to speak to a human, but they make that impossible after hours. She's a supervisor for the warranty support team of SquareTrade. Not just a mint box, receipt, defective item, ID -- nope, need an on-line account that does not work. The time was going, but there was no video, and I was like, "Okay, well, I'll see if someone can come go up there, look at it, and see what's wrong with it.". I did so. It wouldn't come back on for some reason. Itâs the same issue I called about during the pandemic when they refused to send anyone out for repairs. We cover drops, water damage, and all sorts of accidents. It took a bit and I was upset at first because I said, "I don't know how you expect me to just take this system down and then re-put it back up whenever you're done fixing it." Our printer ran out of ink, so we put the ink and it started working normally for maybe a week. I was already gonna spend so much for a TV. Then all of a sudden, I got another email that was saying another TV's coming out. It was a couple of months after the original warranty had run out. I said "No, the TV was not moved at all from the time I purchased it and placed it on my entertainment center." We use cookies for analytics, personalization, and ads. Without even looking at the product yet, I'm writing this review based on the delivery service. I will never use SquareTrade again and if this type of service is what I can expect from someone under the Allstate umbrella I will never use Allstate either. They did good with making sure that at least I got something out of it. Haven't even opened it uet but it's pretty banged up. Then, if there was some damage, I shouldn't accept it. Stay safe with our COVID-19 guide. Our TV was top of the line. Copyright © 2021 Consumers Unified LLC. He even stated that it would be difficult to do the upload. The worst is my laptop. Had my PC die after 2 years. I wanted to make sure if it came broken, I wouldn't be stuck with something that was broken. If I give you a Lexus, don't give me a Honda back. We also do our best to ensure our specialists are providing accurate and friendly service. Then I get a follow-up email telling me that I need to get my iPhone repaired and submit a claim. It was back and forth back then because I didn't receive any receipts or tracking number for some time. They do nothing but say they are sorry. The screen started having a shadow, like a burn mark in the middle of the screen all the way up. Communication is timely and thorough. I am going to try and find an attorney and see if I can get someone to file a class action law suit against them. The bike was never put together right and parts were broken⦠SquareTrade showed me that they were concerned and because of what happened and the red tape in my situation, they. I had no choice. It made perfect sense. Premiums start at $5 per month. They won't make it easy to use your insurance. Then you email them explaining that this is accidental damage to which they say that they do not cover this damage even thought that's exactly how it's advertised. What if they do not approve it? On February 27, 2021 I contacted Square Trade about repair of my insured Dell Inspiron laptop. When I filed a claim for one of my televisions, the rep was so helpful and the delivery of the replacement was really fast. I placed an order on ebay for some items and the square trade coverage and the items were immediately declined.So I was still charged for the coverage plan and now I'm being denied a refund. I was told that my receipt had not been uploaded. I had to file a claim and it was quick and easy. So Allstate told me that the other option was to refund the money. I am leaving Spain tomorrow... without the phone, without any help from them. We apologize for any inconvenience and frustration faced during your recent laptop claim. I've sent one or the other in 5 times. That was valuable. The rep had all the correct information. They usually don't last. SquareTrade does our best to provide expeditious and hassle-free service to all consumers. Trying to deal with Square Trade was very difficult. They already had the receipt on file, so didn't ask for anything. I expected Square Trade to protect my investment, but they didn't. I would never get a Squaretrade appliance warranty. And I was like, "If anything, it would be easier to do what I just did - ordered another set." After 2-phone calls and 2-emails we already knew they were set up to rip people off. Plans that include accident protection also cover damage from accidents like drop and spills. I want them to give me a new phone and that's it... it's too long waiting already. It was clear to me they had lost the email I submitted, because I was asked again to submit a receipt. I have called and emailed multiple times. That was when I decided to call SquareTrade. It's 150$ so definitely a non-trival cost so - Has anyone had experience using this SquareTrade insurance before? The experiences have been excellent. So they said that I could go in the store and get a printout of it. These aholes rang my doorbell and left my 400lb/$2k product at … However, the phone that I received died a month and a half later. I went to the store and they have little pamphlets next to the TV that say SquareTrade. It was my sixth controller that I've purchased over the years. And if there was problem, on the two days, I should let him know then they would it send back to the manufacturer and send another one. They fixed part of the crack but not the hinge and sent it back. It is now almost a year and still not repaired nor refunded. Enjoy reading our tips and recommendations. Its now stuck in mail since they can't even mail it back right. They waste millions of people time, and steal their money, and most wouldn't even know it if their product didn't break. I would use a different company if I could do so. I was told by both Staples and Square Trade that wear from everyday use and even damage caused by animals was covered. One day, I looked at the camera and it was off. But then they said, "Well, you can send it back if you want, and obviously just get another security system somewhere from us or whatever." At this point, I told him that I was recording the conversation. … Then they advised me to call vizio is it doesn't work. Is squaretrade a scam or a legit company? great value for extended warranty. After 3 weeks I complained and got a helpful online rep to push it as high priority. Check my screen shots as proof. 8 Mar 20 bought a new coffee maker from an Ebay merchant for $22. SquareTrade ranks 45th among Insurance Other sites. I used my kid's small controller that I bought instead. He listened to the concern and found the solution for it which was good. But the rep was incredibly fast. After 20 min. Here are the devices that can be protected by SquareTradeâs warranties: SquareTradeâs coverage varies by device, but some of the common issues and accidents that are eligible for coverage include: You can file a claim with SquareTrade online if your device is damaged or malfunctioning. Look at their answers to complaints on other sites. Best I could get for a week was an email that said its still being looked at. The process was seamless. Scan your receipt to manage or add protection for store purchases. We hope to provide a better experience in the future. Protect your device. It was not fixable based on the troubleshooting. I said, "That just sounds absolutely ridiculous. When you make a purchase on their site, they purchase that item from the supplier, who then ships it to you (aka "drop shipping"). Shop Wayfair for A Zillion Things Home across all styles and budgets. Each time I call, the representative has all the correct information, including my receipts and assured me that a check will be issued within 7-10 business days. He based the payment on what the TV would be worth right now, not what I had paid for it. Thank you, you have successfully subscribed to our newsletter! I have given up and just bought a new printer, They are not reliable. I thought to try to submit a claim again so I went to initiate it. Not replacement value. And when reached the manufacturer they asked for all the documents, videos, barcodes and then came back that it is on back order. If someone has a top of the line TV, don't try to sell them a Daewoo for a Samsung. This "protection plan" is ABSOLUTELY NOTHING but a PAIN! It's like someone put a pole in front of the TV and there's a black shadow. If I could give negative stars I would! It is easy to get approval, print off the mailing labels, and ship. 2 Feb I registered a claim with the manufacturer (Bella-Sensio) as it was still under a 1-year warranty. The manufacturer's warranty from Microsoft covers 90 days. Don't know when I'll get out there again to fix this. It was about a two-week process and it was stressful of what was going on because it should be easier than that. My most recent call was today. Squaretrade always does its best to offer repair and replacement resolutions as our priority, and a reimbursement is typically an option reserved for atypical situations. SquareTradeâs device protection plans cover new and old devices, ranging from smartphones to smart refrigerators. Just dont expect them to actually help you. Its location on this page may change next time you visit. I purchased my phone from Costco and the salesman made a good case for SquareTrade and made it seem like a better option than taking the classic AppleCare. This was after having to call multiple times because of people hanging up on me. Read lots of reviews about them. 20 Feb I followed up with Square Trade. I had purchased a refurbished TV on Ebay. They should extend the warranty during the pandemic especially since it just expired. SQUARETRADE HAD MADE ME JUMP THRU ALL KINDS OF HOOPS EVEN THOUGH THIS ITEMS ARE CLEARLY REGISTERED AND THEY ARE SLOW TO MOVE STILL WAITING FOR AN OUTCOME WILL ADD TO THIS WHEN IT GETS RESOLVED, Tip for consumers:REGISTER YOUR ITEMS AND SUBMIT PROOF OF PURCHASE WHEN YOU GET THE WARRANTY AND MAKE PAPER COPIES. Protect your device. Consumers complaining about SquareTrade most frequently mention protection plan problems. We went into Costco and we got the original receipt and then they gave us the SquareTrade information. Have two of them on my home electronics... have to wait and see how they turn out. I wonder what would have happened if someone who is not as adept at computers had tried to do so. We're consistently rated five stars by customers for our quick and … Was informed I couldn't complete claim online, continue by phone. They do not allow an email where I could detail the problem and wait for a reply. I would recommend SquareTrade. If you'd allow us, please email socialhelps@squaretrade.com and include "TrustPilot" in the subject line, as well as any useful information such as your warranty ID or contact information. SquareTrade is a premier provider of device protection & warranty services for iPhones, Smartphones, TVs, Tablets, Laptops & Appliances.
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